Service

WARRANTY

1. Pre - sales Services
Professional Consultation: Provide customers with professional knowledge about flood barriers, including the characteristics of different types of barriers, applicable scenarios, material differences, etc., and help customers select the most suitable products according to their own needs.
Customized Solutions: Tailor - make flood barrier installation plans according to the specific needs and site conditions of customers to ensure the scientificity and effectiveness of the plans.

2. In - sales Services
Rapid Delivery: Have sufficient inventory and an efficient logistics and distribution system to ensure that customers can receive products as soon as possible after placing orders, without delaying flood control work.
Installation Guidance: Provide detailed installation instructions and arrange technical personnel to guide customers through phone calls, videos, etc. to ensure a smooth installation process.
Quality Assurance: All flood barrier products have undergone strict quality inspections to ensure that the product quality meets national standards and industry requirements, and provide quality guarantees for customers.

3. After - sales Services
Regular Follow - up: After the product has been in use for a period of time, follow up with customers to understand the product usage and customer satisfaction, and promptly solve the problems encountered by customers during use.

Maintenance and Repair: Provide maintenance and repair services for flood barriers, including replacement of parts, regular maintenance, etc., to extend the service life of the product and ensure that the product is always in good working condition.

FAQ

1.What are the unique advantages of your company's flood barriers?

Our flood barriers are made of high - strength aluminum alloy, which is not only lightweight and portable, facilitating handling and operation, but also has excellent corrosion resistance. It can adapt to various harsh environments and greatly extend the service life of the product. Compared with traditional flood sandbags, it is extremely convenient to install. It does not require a large amount of manpower and time and can be quickly deployed to deal with sudden floods. At the same time, the product uses special rubber sealing strips, with excellent sealing performance and remarkable waterproof effect. It can effectively block the invasion of flood water and protect your property safety.
2.Is the installation of the flood barrier complicated? Do professional personnel need to operate it?

The installation process is very simple and does not require professional personnel. Our products adopt a user - friendly modular design, and the connection between each module is clear. Moreover, a detailed installation manual is provided, which is illustrated with pictures and has clear steps. At the same time, professional installation guidance video tutorials are also provided. Ordinary people can easily complete the installation according to the steps in these materials. In addition, we also provide free installation guidance services. If you have any questions during the installation process, you can contact our technical support team at any time, and they will provide you with real - time help.
3.What is the after - sales guarantee of the product after purchase?

We provide a quality guarantee period of 3 years. During the quality guarantee period, once any quality problems occur with the product, we will repair or replace it for free. We have an experienced and professional after - sales team on standby at any time to solve any problems you encounter during the use process. Whether it is technical consultation or product failure handling, we can provide you with all - round technical support and attentive services.
4.How long is the service life of the flood barrier approximately?

Under normal use conditions, the service life of our flood barriers can reach more than 20 years. This benefits from the high - quality aluminum alloy material we use and the advanced surface treatment process, which endows the product with good anti - aging and wear - resistance performance and enables it to stably play a flood - control role for a long time, providing durable and reliable protection for your property safety.
5.If I have customized requirements for the flood barrier, can you meet them?

We can fully meet your customized requirements. We have a professional R & D and production team with rich customization experience. Whether you need special sizes to adapt to special sites, unique colors to match your corporate image, or special installation methods, we can customize personalized flood barrier products for you according to your special needs to meet your diversified requirements.
6.How soon can the product be delivered after purchase?

After receiving your order and advance payment, we will arrange delivery according to the inventory situation immediately. If there is stock, it can usually be delivered within 15 working days; if production is required, the production cycle is generally 60 working days. After delivery, we will promptly provide you with the logistics tracking number and the way to query the logistics information, so that you can track the transportation status of the goods at any time and have a clear understanding of the whereabouts of the goods.
7.How to ensure that the product is not damaged during transportation?

We will use professional packaging materials and customized packaging solutions. High - strength wooden boxes or foam - filled cartons are used to ensure that the flood barriers are fully protected during transportation. At the same time, we cooperate with professional logistics companies. They have rich transportation experience and perfect cargo protection measures and will operate strictly in accordance with the requirements during transportation to avoid the goods being damaged by collision, extrusion, etc